Cancellation, rescheduling & refunds

This $0 complimentary add-on requires at least one paid item in the same checkout. It cannot be checked out alone or used as a course discount. You may book directly through DMV yourself. YOHON is independent of DMV and does not sell, hold, resell or transfer appointments or offer priority access. No next-day or specific-date result is guaranteed; DMV controls eligibility, availability and final timing. Official DMV fees are separate.

YOHON helps monitor public openings and explains the booking steps. The learner must personally review their details and manually confirm in DMV’s official system, then record their own confirmation in My account. An opening notification is not a confirmed appointment. Do not share DMV passwords or verification codes.

New orders from October 22, 2026 receive this add-on at $0 only with a paid item in the same checkout. The selected final-date cutoff is the end of the monitoring request, not a refund trigger. You may stop this free service by contacting YOHON. It has no separate refundable or cash value. Canceling or refunding paid items follows their existing policies, with no deduction or penalty for this free service. If all paid items in the checkout are fully refunded, the complimentary assistance ends. Previously paid appointment-assistance orders retain the terms and refund rights accepted when purchased; contact support or use the original account refund path.

This service does not include driving instruction, a test vehicle, a certificate or DMV official fees. Office services, hours and availability are controlled by DMV.

This policy applies to new purchases made after it is published and disclosed to you. Earlier orders keep the terms agreed when purchased; we do not add new fees retroactively. Rights that cannot be waived under applicable law remain unchanged.

Times use local Pacific Time (America/Los_Angeles), including daylight saving time. Email [email protected] or WhatsApp +1 669-214-8821 with the student name, order details, appointment time and requested change. We use the time your message is successfully delivered, not the time staff reply. Keep the message record.

Cancel or reschedule without a fee when you give at least 24 hours’ notice before the confirmed appointment. Keep unused lesson credit for a later booking or request a refund for the unused portion under the rules below.

We first make reasonable efforts to refill the time or avoid the loss. A charge may cover only documented instructor or vehicle reservation costs that actually occurred and could not reasonably be avoided. It is capped at the lower of $50 or the price allocated to that appointment. This is not an automatic fixed penalty. We will explain the calculation; a refilled time or avoided cost reduces the charge, potentially to zero.

A lesson that was not delivered is not counted as completed. We do not charge the full unused lesson price plus a cancellation charge, automatically debit your card, or duplicate recovery of the same cost. Any separate payment requires an explanation and your agreement. Contact us to request a review.

For a first unexpected illness shortly before a lesson, promptly tell us if you cannot drive safely. We allow one fee-free reschedule. Other emergencies are reviewed reasonably case by case. Do not submit detailed medical records through a general enquiry form or attend a lesson when illness, medication or impairment makes driving unsafe.

If an instructor, vehicle, unsafe weather or another school arrangement prevents the lesson, choose a free reschedule or a refund for the undelivered portion. If our lateness shortens your instruction, we will make up the missing time or refund that portion. We do not transfer our own cancellation cost to you.

Unused training is refunded using the actual package price you paid, in proportion to the included instructional time. We do not reprice completed hours at a higher single-lesson rate, reverse the original package discount, or add an administrative fee.

Example: a $520 six-hour package with two hours completed has four hours unused: $520 × 4/6 = $346.67. Any separately justified cancellation cost must be itemized. A package containing different services should show each service allocation before purchase; if the original order did not do so, we agree a reasonable allocation with you rather than impose a new higher used-service price.

Send your request with enough information to identify the order. We process the refund due and initiate it to the original payment method within five business days after receiving that information. Bank or payment-provider posting times are additional. If information is missing, we explain what is needed; we do not request unnecessary personal documents.

If the original payment route is unavailable, we verify the payer and agree on an alternative. This policy does not create an automatic expiration or forfeiture of unused prepaid lesson credit.

If DMV cancels before our instructor or vehicle has set out for your booking, no cancellation fee applies: reschedule free or refund the undelivered service. After departure or after practice, transportation or another agreed service was delivered, we reasonably settle only the delivered portion at the prices agreed before purchase and refund the balance. We do not add a penalty for DMV’s cancellation.

DMV determines test availability, routes and results. If your documents or eligibility prevent a test, we may settle actual services already delivered and any unavoidable reservation cost that meets the capped late-notice rule above, without double charging.

Online Driver Education is separate from behind-the-wheel training. Before buying, confirm the provider, course suitability, access timing, completion requirements and refund conditions with the school. Follow the course access instructions and timing confirmed for your order.

Unused access that has not been activated may be refunded, except for any separately disclosed service already delivered. After activation or use, we review the provider’s disclosed terms, actual delivery and applicable rights; we do not apply a blanket no-refund rule. If we cannot provide the agreed course, we refund the undelivered portion. Traffic School is sold only when its provider, availability and suitability have been confirmed.